Welcome to GICS-UK.com ! Here are answers to some common questions about our services. If you don't find what you're looking for, feel free to reach out to our customer support.

1. What does GICS stand for?

About GICS - Global Innovative Solutions Care Limited

At GICS, we stand for Global Innovative Solutions Care Limited, a dedicated provider of premium care equipment for Elderly Care support. Our mission is to enhance the well-being and quality of life for seniors by offering innovative solutions that prioritize comfort, safety, and independence.

Our Commitment

Caring Beyond Limits:

GICS is committed to redefining the standards of Elderly Care through our comprehensive range of products and services. We understand the unique needs of seniors and strive to provide not just equipment but holistic solutions that foster a sense of dignity and empowerment.

Services and Offerings

Quality Care Equipment:

We offer a curated selection of high-quality care equipment designed to address the specific requirements of elderly individuals. From mobility aids and bathroom safety solutions to comfortable seating and bedroom aids, our products are meticulously chosen to ensure durability, functionality, and user-friendly designs.

Innovative Solutions:

GICS prides itself on introducing innovative solutions to enhance the daily lives of seniors. Our range includes cutting-edge technologies and adaptive equipment that promote independence and reduce dependency on others.

Personalized Support:

We recognize that every individual's needs are unique. Our team is dedicated to providing personalized support, guiding you through the selection process, and offering tailored recommendations to meet the specific requirements of your loved ones.

Educational Resources:

We believe in empowering families and caregivers with knowledge. Our platform offers a wealth of educational resources, including guides, articles, and expert advice, to help you make informed decisions about Elderly Care.

Easy Ordering and Delivery:

Ordering from GICS is seamless and convenient. Our user-friendly website allows you to browse our products, place orders, and track deliveries with ease. We prioritize swift and reliable delivery to ensure your loved ones receive the care equipment they need promptly.

Vision for Elderly Care

At GICS, our vision extends beyond providing care equipment; we aspire to create a community that values and prioritizes the well-being of seniors. By combining compassion with innovation, we aim to set new standards in Elderly Care and inspire positive change in the way we care for our elders.

Join us on this journey of compassion, innovation, and excellence in Elderly Care. GICS - Caring Beyond Limits.

2. How can I contact customer support?

You can reach our customer support team via email at info@gics-uk.com or by calling our helpline at +44 20 805 803 80. We're available from Monday to Friday, 9:00 am to 4:00pm on every working days.

3. How do I place an order?

Placing an order with GICS-UK.com is easy! Simply browse our website, add the desired products to your cart, and follow the checkout process. For assistance, refer to our How to Order guide.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and direct bank transfers. Rest assured, our payment process is secure and encrypted for your protection.

5. Can I track my order?

Yes, you can track your order. Once your order is dispatched, you will receive a tracking number and a link to monitor the delivery status. You can also track your order through your GICS-UK.com.

6. What is your return policy?

We offer a 14-day return policy for unused products in their original packaging. To initiate a return, follow our Returns Procedure and contact our customer support team. Please review our full Returns Policy for detailed information. Please see Goods Return page.

7. How is my personal information protected?

At GICS-UK.com, we take data privacy seriously. Our systems are secure, and we adhere to stringent data protection measures. For more details, refer to our Privacy Policy.

8. Do you offer international shipping?

Yes, at GICS, we're excited to bring our quality care equipment to customers across the European Union (EU). We understand that providing essential products for Elderly Care is not limited to borders, and we're thrilled to extend our services to our friends throughout the EU. Detail please refer to EU & International Shipping page, Thanks.

9. Are your products covered by a warranty?

Yes, many of our products come with a manufacturer's warranty. You can extend the warranty to maximum 3 years with additional cost, The specific warranty details can be found on the product pages or in the product documentation. For any warranty-related queries, contact our customer support.

10. How can I provide feedback?

We value your feedback! Feel free to share your thoughts, suggestions, or concerns by emailing us at info@gics-uk.com. We appreciate your input as it helps us improve our services.

We hope these FAQs have been helpful. If you have any additional questions or need further assistance, don't hesitate to contact us. Thank you for choosing GICS-UK.com !